Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") is issued by w786, the operator of the online gaming and sports betting platform accessible at https://w786.cam (the "Platform"). In this Policy, references to "w786", "we", "us" or "our" refer to the operator; references to "you", "your" or "User" refer to any individual who accesses or uses the Platform.

w786 is committed to protecting the privacy and personal data of all users. This Policy explains what personal data we collect, why we collect it, how it is processed and stored, who it may be shared with, and what rights you have in relation to that data.

By registering an account on the Platform or otherwise accessing our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not access or use the Platform.

For the purposes of this Policy, the following terms have the meanings set out below:

w786 collects personal data through several channels in the course of providing its services. The categories of data we collect are described below:

3.1 Registration Data. When you create an account, we collect your full legal name, date of birth, country of residence, email address, phone number and chosen username. This information is required to establish your account and confirm your eligibility to use the Platform.

3.2 KYC and Identity Verification Data. To comply with our anti-money-laundering and know-your-customer obligations, we collect identity documents such as your CNIC, passport or national identity card, proof of address (e.g., a utility bill or bank statement), and proof of payment method ownership. This data is processed by w786 and, where applicable, by contracted KYC verification service providers.

3.3 Financial and Transaction Data. We record all deposit and withdrawal transactions associated with your account, including amounts, dates, payment method references and processing status. For Pakistani users, this may include references to payment rails such as Easypaisa, JazzCash, Raast or bank accounts held with institutions such as HBL, UBL, Meezan Bank or Bank Alfalah. None of these payment providers are affiliated with w786. We do not retain full card numbers or wallet credentials on our servers.

3.4 Platform Usage Data. We collect technical data about how you use the Platform, including IP address, device type, operating system, browser type, session duration, pages visited, games played, wager amounts and bet history. This data is used for fraud detection, responsible gambling monitoring and platform improvement.

3.5 Communications Data. Records of your interactions with our customer support team — including live chat transcripts, email correspondence and support ticket history — are retained for quality assurance, dispute resolution and compliance purposes.

3.6 Marketing Preferences. If you have consented to receive marketing communications, we retain your preferences and interaction history (e.g., emails opened, promotions clicked) to personalise future communications. You may withdraw marketing consent at any time.

w786 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely upon are as follows:

w786 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile and manage your authentication credentials.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables and related platform features.
• Payment processing: To facilitate deposits and withdrawals via the payment methods available in the cashier, and to maintain accurate transaction records.
• KYC and AML compliance: To verify your identity, assess financial risk and fulfil our obligations under applicable anti-money-laundering regulations.
• Fraud detection and security: To monitor for suspicious activity, unauthorised access, multi-accounting and other forms of platform abuse.
• Responsible gambling: To monitor player behaviour patterns that may indicate problematic gambling, and to apply self-imposed limits and exclusion requests.
• Customer support: To handle queries, process complaints and resolve disputes through our live chat and email channels.
• Marketing communications: To send promotional offers, bonus notifications and platform updates to users who have consented to receive them.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the user experience.
• Legal and regulatory compliance: To respond to lawful requests from regulatory or law enforcement authorities and to maintain records as required by applicable law.

w786 will not use your personal data for any purpose beyond those stated in this Policy without first obtaining your consent, unless required to do so by law.

w786 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipient where necessary for the provision of our services:

• KYC and Identity Verification Providers: Third-party services that assist us in verifying the identity and age of users as part of our compliance obligations. These providers process data under contractual data processing agreements.
• Payment Service Providers: Processors and financial intermediaries involved in facilitating deposits and withdrawals. Data shared is limited to that strictly necessary to process the transaction.
• Gaming Software Suppliers: Game studios and platform technology providers whose software is integrated into the w786 Platform. These suppliers may receive anonymised usage data for game performance monitoring.
• Fraud Prevention and Security Services: Third-party tools and platforms used to detect and prevent fraudulent activity, multi-accounting and platform abuse.
• Analytics Providers: Services used to understand aggregate platform usage patterns for the purpose of improving the user experience. Analytical data is processed in aggregated or anonymised form where possible.
• Legal and Regulatory Authorities: Where required by applicable law, court order or regulatory obligation, w786 may disclose personal data to government authorities, law enforcement bodies or regulatory agencies.

All third-party service providers with whom personal data is shared are required to implement appropriate technical and organisational security measures and to process data only for the purposes specified in their agreements with w786.

w786 is an internationally operated platform. Your personal data may be transferred to, stored in and processed in jurisdictions outside of Pakistan and outside of the country where you reside. These jurisdictions may have different data protection laws from those applicable in your home jurisdiction.

Where personal data is transferred internationally, w786 takes steps to ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, binding corporate rules or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

By using the w786 Platform, Pakistani users consent to their personal data being transferred to and processed in the jurisdiction where the platform is operated and licensed, which may be outside Pakistan.

w786 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods are determined by the following factors:

• Active Account Data: Retained throughout the lifetime of your account and for a minimum of five years following account closure, to satisfy AML record-keeping obligations.
• KYC Documents: Retained for the period required by the applicable AML/KYC regulatory framework, typically a minimum of five years from the date of the last transaction.
• Transaction Records: Retained for a minimum of five years to fulfil financial record-keeping and audit obligations.
• Customer Support Communications: Retained for up to three years from the date of the last interaction, unless required for longer by an ongoing dispute or regulatory matter.
• Marketing Preference Data: Retained until you withdraw consent, after which marketing communications will cease within a reasonable timeframe.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

w786 uses cookies and similar tracking technologies (collectively, "Cookies") on the Platform for the following purposes:

You can manage and control cookies through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. For other cookie types, you may opt out without affecting your ability to use the core Platform features.

Subject to applicable data protection law and any legal retention obligations that override individual requests, you may have the following rights in relation to your personal data held by w786:

To exercise any of the above rights, please contact our support team via live chat or email. We will acknowledge your request promptly and respond within the timeframe required by applicable data protection law. We may request proof of identity before processing your request.

w786 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the Platform is encrypted using industry-standard Transport Layer Security protocols.
• Access Controls: Access to personal data within our systems is restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Secure Storage: Personal data and KYC documents are stored on secured servers with appropriate physical and logical access controls.
• Payment Security: Full payment card numbers and wallet credentials are not retained on our servers. Payment processing is handled by contracted third-party processors subject to their own security standards.
• Incident Response: w786 maintains procedures for detecting, investigating and responding to personal data breaches. Where a breach is likely to result in a high risk to your rights, we will notify you without undue delay.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

w786 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18 — or the higher minimum age required by the operator's license jurisdiction — and we do not permit such individuals to register accounts or access our services.

Age verification is a mandatory component of the KYC process. Where w786 identifies or suspects that a registered user is under the applicable minimum age, the account will be suspended immediately, all associated funds will be withheld pending investigation, and the account will be closed in accordance with our Terms and Conditions.

If you believe that a minor has registered an account on the w786 Platform, please notify our support team immediately via live chat or at [email protected] so that we may investigate and take appropriate action.

w786 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements or platform operations. The date of the most recent revision is indicated at the top of this document.

Where amendments to this Policy are material — for example, where we introduce a new category of data processing or change the basis on which we share data with third parties — we will endeavour to provide advance notice via the Platform or to your registered email address.

Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the amended Policy, you should cease using the Platform and contact our support team to request account closure.

We recommend that you review this page periodically to remain informed of how we handle your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by w786, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the Platform interface.
• Email: [email protected] — responses are typically provided within 24 hours on business days. For data rights requests, please include "Data Rights Request" in your subject line and provide sufficient information to verify your identity.

All data rights requests and privacy-related complaints will be handled by our designated team and acknowledged promptly. We will process requests within the timeframe required by applicable data protection law, and in any event no later than 30 days from receipt of a complete request.

If you are dissatisfied with our response to a data-related complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction governing this Policy.